Return Policy

RETURN POLICY

How do I start a return?

To begin a return, please submit your request through your customer account:
👉 https://shopify.com/6769749/account

Order Cancellations

  • All sales are final once an order is placed.

  • We do not allow order cancellations for any reason, including but not limited to ordering the wrong item, size, color, address errors, duplicate orders, or delivery timing.

  • Once an order has been submitted, it immediately enters processing and cannot be canceled or modified.

Return Eligibility

  • Items must be unworn, unwashed, and in original condition, with tags attached as originally applied.

  • Items showing signs of wear, stains, odors, damage, or alterations will not be accepted.

  • Accessories, jewelry, hats, intimate apparel, and clearance items are FINAL SALE and cannot be returned.

Store Credit

  • Eligible merchandise may be returned for STORE CREDIT ONLY within 14 days of delivery.

  • Returns may be completed by mail or in-store within the 14-day window.

  • Store credit codes for mailed returns are issued 4–7 business days after the return is received and approved and will be emailed to the email address on file.

  • In-store returns will receive store credit at the time of return, once eligibility is confirmed.

Return Requirements

  • For mailed returns, please include both the return slip and the original invoice inside your package.

  • In-store returns must be accompanied by the original invoice or order confirmation.

  • Returns submitted without required documentation may experience processing delays or denial.

SHIPPING & PROCESSING

  • Customers are responsible for all return and exchange shipping costs.

  • We strongly recommend using a shipping method that includes tracking.

  • West End Boutique is not responsible for items lost or damaged in transit.

  • Once a package is marked “Delivered” by the carrier, responsibility transfers to the carrier. Please contact your local Post Office for delivery issues.

  • Please allow:

    • 3–4 business days for our warehouse to receive your return

    • 3–7 business days for store credit processing after receipt

Final Notes

Returns that do not meet policy guidelines will be declined and returned to the sender at the customer’s expense.

 

🎄 CHRISTMAS RETURN POLICY

Items purchased between December 1st and December 31st are eligible for return under the same return criteria outlined below through January 15th.